Returns and exchanges

Returns are handled by the store that took your money, under the policy shown on the listing at the time you ordered. We cannot open, authorise or chase a return on your behalf.

Before you start a return

• Keep the box — most craft kits have their parts list printed on it
• Photograph missing or broken pieces before you repack
• Check the age mark; a set bought a year too young is a swap, not a fault

Missing pieces rather than a faulty set

Manufacturers often post a replacement part faster than a store can process a return, and you keep the kit. It is worth one email before you send the whole box back.

If the card on this site described the set wrongly, tell us at [email protected] and we will fix the page the same week.